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The Role
We’re looking for a Supporting Engineer with a thoughtful approach, a level head, industry-leading technical abilities and can-do attitude – an individual that is keen to explore the root cause of the problem and solve it in time, so as to ensure the maximization of customer benefits and the SLA of the service operations. In this role:
· Perform common daily monitoring, maintenance and support tasks to critical service and infrastructure components, e.g. Continuous Integration, Release Build, etc.
· Research, diagnose, troubleshoot and identify solutions to timely resolve tools and system issues in daily operation of the device development lifecycle.
· Utilize existing tools to perform remote administration, configuration based on projects and support tickets. E.g. build or test failures.
· Inspect and provide on various operations and prepare reports to resolve problems.
. Write toolkit with common scripting language(e.g.python/shell) to deliver excellence operations.
· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Coordinate with project teams to deliver in-depth probing to resolve services and tools’ problems.
· Write and review accurate and complete support procedures, system documentation, and issue tracking entries.
· Supervise and ensure effective up-gradation of all software and processes.
· Participate in various campaigns to help employees to generate high quality products.
BASIC QUALIFICATIONS
- 3+ years of software development experience, or 5+ years of technical support experience in enterprise environments- Strong technical troubleshooting and problem-solving skills
- Experience in handling complex technical issues and driving them to resolution
- Proficiency in at least one scripting/programming language (e.g., Python, Shell, Javascript)
- Experience in analyzing system metrics and performance data
- Experience working in an agile environment
- Strong documentation and technical writing skills
- Ability to work independently with limited guidance
- Experience in incident management and participating in on-call rotations
- Excellent communication skills and ability to explain technical concepts clearly
PREFERRED QUALIFICATIONS
- Experience mentoring junior team members and providing technical guidance- Experience in cross-team project coordination and execution
- Knowledge of cloud computing platforms (AWS/Azure/GCP)
- Experience in writing and maintaining technical documentation
- Experience with automation tools and scripting
- Experience leading technical retrospectives and contributing to post-incident reviews
- Demonstrated ability to identify and implement process improvements
- Experience participating in design reviews and providing technical feedback
- Track record of proactively identifying and resolving systemic issues
- Experience with monitoring tools and alert management systems
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