Job Description Project Management  - Claim Management: claim validation, coordinate internal investigations, provide feedback to customers and complete compensation processing procedures.

- Project Leading: Hotline redesign, digital development of CRM, business integration, projects related to CSR.

Daily operation  - Product and customer master information system maintenance and setting.

- OTC Process: Order creation, logistics coordination, order dispatch, account receivable, and other matters.

- Process sales invoice timely after goods delivery, to ensure further account receivable process goes on smoothly.

- Inventory Management: check stock in&out actions and ensure system data is consistent with physical inventory.

- Allocate customer monthly demand quota according to annual contract, coordinate production to schedule production according to demand, packing material management.

- Follow up KA customers' orders, delivery date verification, logistics delivery, etc.

- Manage the special request of order/customer, coordinate with inner/external department to ensure customer requirements can be fulfilled in a timely and accurate manner.

- Contract and Rebate Management：coordination on contract approval process, calculate rebate upon contract policy and arrange rebate to customer.

- Sample：Sample order and delivery management.

- Sales supportive service: quality document application, customer audit, hotline, promotion material management.

- Reporting support.

- Other tasks assigned by line manager.

Qualifications - Bachelor’s degree in logistic or relevant major.

-  At least 5 years practical experience of CS role or delivery performance management.

- Familiar with ERP system, OMS/WMS/TMS logic.  - Good communication skills with internal department, result oriented, customer orientated, can work under pressure.

- Proficiency in Microsoft Excel, Word, Power Point.