Amazon provides businesses of all types and sizes the opportunity to sell their goods on Amazon platform worldwide.
With 300+ million active customer accounts, including 200 million+ Prime customers in Amazon marketplaces, Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area.
In this role, you will be responsible for helping sellers in China to launch global business, reaching Amazon customers around the world, and providing rich selection and improving customer experience to drive Amazon Flywheel.
As a Senior individual contributor, you will also support the leadership to identify the potential business opportunities, help identify seller experience and customer experience gaps, and also might take Subject Matter Expert collaborate with cross functional teams to enable practical solutions catering to Sellers’ onboarding & account development needs in the assigned market.
Key job responsibilities Formulate targeted seller recruitment plans by working backwards from customers’ selection needs.
Help newly joined sellers quickly land and develop, guide sellers to drive feature adoption to improve customer experience on Amazon.
Review seller performance, provide recommendations on positioning, selection, pricing, sales and advertising operations.
Develop a deep understanding on assigned category, including but not limited to market trends, category insights, competition landscape, and overall ecosystem.
Assist leadership and cross-functional team on overall strategy, providing seller voices to continue improve seller experience and customer experience.
Demonstrate strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession.
BASIC QUALIFICATIONS- Bachelor's degree or above- 5+ years in Sales, Retail management, or online business account management.- Experience in Cross-border business, merchant sourcing and management is a plus.- Proficiency in Excel and/or other data analysis tools- Fluency in Mandarin and English is required- Ability to think strategically and creatively while executing methodically with high attention to detail, operational excellence and ability to multi-task- Team player with strong persuasion skills able to drive consensus across multiple stakeholders- Demonstrated ability to work in a cross-functional and international environment, to lead by influence and earn trust at all levels- Good analytical skills.
Demonstrated ability to interpret data and make business recommendations- Genuine and intense customer focus- Desire to work in a fast-paced, challenging environment Fun to work with!PREFERRED QUALIFICATIONS- Oversea Education/ work experience.
MBA are preferred- Strong data analysis skills- Flexibility to work across multiple time-zones in multiple languages Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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Senior Global Account Expert - Haul, Shanghai
Free
Senior Global Account Expert - Haul, Shanghai
China, 上海, 上海,
发表 March 14, 2025
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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.