About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.About the role
Supervise a given shift at the Communications. Directs staff that performs the following duties and will also perform these duties on own: answers and directs phone calls request and faxes in an efficient, courteous and professional manner. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
督导一个班次，安排自己以及指导员工按照下列职责工作，以高效率、有礼貌、专业的工作态度来最大化满足客人需求。应客人的需求，接听电话、转接电话、收发传真等。通过准确地解读客人的所需所想来应对客人各种各样的要求，适当的加入个人的建议及关怀，在遵循四季酒店的策略的同时实现顾客满意最大化。
What you will do
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. 以最高水平的专业性和热情的态度分析处理酒店所有客人的投诉建议，不论任何时候能灵活的处理所有客人的特殊要求。帮助客人询问联络酒店各部门营业时间、相关人员、各项活动、指示方向等等。准确及时的解决所有客人的需求，并亲自用电话联系客人。
To perform other task or projects as assigned by manager.履行经理分配的任务或项目。
Assists the manager in determining the training needs for the department.协助经理决定部门的培训需求。
Oversees and ensures proper maintenance of equipment in the area of assignment while timely reporting of malfunction or maintenance deficiencies to appropriate area.监督并确保工作区域内的设备得到维护保养并及时报告设备的故障或维修缺陷。
What you bring
Good skills of the English and Cantonese or Mandarin languages. Preferably foreign language ability. 具有良好的沟通技巧及中英文的读写能力，更希望具有多国语言能力。
Must be service oriented and be able to maintain Four Seasons standard hospitality at all times. 有良好的服务意识，在任何时候都能够适应四季的相关标准和理念。
Good and positive hospitality attitude.良好和积极热情的对客态度。
Good knowledge and very familiar with Opera system.良好的知识量储备，熟知Opera系统的操作。
Previous concerned working experience is preferred, but can be replaced by general good attitude and appearance and with potential to easily learn the skills. 有相关工作经验者更佳，良好的工作态度和工作表现，良好的学习掌握新知识的能力。
What we offer:
Competitive Salary, wages, and a comprehensive benefits package. 具有竞争力的薪酬、工资和全面的福利待遇
Excellent Training and Development opportunities. 优秀的培训和发展机会
Complimentary Accommodation at other Four Seasons Hotels and Resort. 全球任何四季酒店的员工折扣
Complimentary Dry Cleaning for Employee Uniforms. 免费干洗员工制服
Complimentary Employee Meals. 免费员工餐
Complimentary Employee Dormitory. 免费员工宿舍
Complimentary Employee Shuttle Bus. 免费员工班车
Schedule & Hours:
Forty hours over a five day period; scheduled days and times may vary based on need. 5天内工作40小时；计划的日期和时间可能会根据需要而变化。
