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Customer Development Manager, Shanghai

发表 2024-06-11
过期 2024-06-11
ID #2189395823
Customer Development Manager, Shanghai
China, 上海, 上海,
发表 June 11, 2024


At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day.

If you love challenging the status quo, join our community of over 50,000 pioneers around the globe.

Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair.

With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills.

Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong.

All to leave your mark for more sustainable growth.

Dare to make an impact? YOUR ROLE Fully responsible to maintain good relationship with key customers to ensure service stability.

Creates plans/strategies to improve customer service level and customer experience.

and achieve the long-term goal of enhancing sales for the product.

Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g.

Sales team, Finance/ Credit Controlling team, and Global Business Solutions (GBS) team).

Responsibilities Centralize the relationship with customers for the order to cash process (orders, deliveries, returns, escalated claims and escalated overdue) and solve any issues to achieve the objectives fixed in terms of service and receivables.

Alongside sales team, serving as a single point of contact.

Manage the proactive customer care processes.

Manage proactive communications (e.g.

stock issues.)Minimize supply and demand related customer order losses by facilitating planning.

Implementing continuous improvement activities tosupport supply chain development.

Accountabilities (Time in %)Responsible to manage and monitor customer demand is timely handled, ensure satisfied service offered - 20%.

Proactive communication with customer/sales to manage expectation as supply chain contact window - 20%.

Build customer collaboration to enlarge influence power of SC as business partner - 20%.

Initiate collaboration project with customer to benefit on P&L, drive SC saving- 15%.

Build customer tailored OTC process with internal supporting function- 15%.

Team management – 10%.

YOUR SKILLS Bachelor degreed.

Prior customer service, logistics, and cross-border ecommerce experience.

Analytical mind with customer orientation and strong business acumen.

Prior working experience in FMCG/ECOM distributor/ECOM platform.

Logic thinking, Result driven.

Advanced communication skill.

Quick response and adaptability.

Fluent Chinese and English (verbal and written).

Advanced excel &PPT, good at presenting.

Able to challenge status quo and improve existing process.

Fast learner, great team leader with responsibilities.

Customer collaboration project experience.

Process optimization, Digitalization Project experience.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences.

We believe the uniqueness of all our employees is the power in us.

Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.


工作类型: 全职
合同类型: 永恒的
薪酬类型: 每月
职业: Customer development manager

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