JOB DESCRIPTION
You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
You Role
You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
You Responsibilities
To own, monitor + drive all sales activities for (. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.To monitor competition by gathering current marketplace information on pricing + products.To report customer feedback to the CCL team, supporting resolutions as required.To align with CCL colleagues when onboarding new customers.To maintain + update the most relevant customer information in internal systems.To regularly review customer portfolios with the CCL Managers + team.To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.Your Skills and Experiences
Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for.Good Reasons to Join
