Wealth and Personal Banking (WPB) Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillion in assets.

Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.

We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an experienced professional to join our team.

In this role, you will: The role is a customer facing (over contact centre platform) where leadership and meeting customer needs are critical to the success of the business.

The role is to directly manage a portfolio of Clients and build quality customer relationship via professional service and needs fulfillment.

1.

To support Team Manager in delivering up-to-standard business requirement, customer satisfaction and quality control.

2.

To achieve by creating and maintaining an environment where the individual performance in achieving the WPB business objectives while providing the highest service standards.

The role will ensure the business is effectively run in accordance with the WPB Target Operating Model (TOM).

3.

In delivering the business objectives, role holders must also maintain the highest standards of risk management, control and compliance required by the Group, closely managing and driving the individual and collective performance of the team.

4.

Implementation of the IC TOM requires the role holder to implement the Group standards in customer contact strategy and delivery of those standards in accordance with any country specific requirements (based upon a good understanding of the customers, the potential customer base, local market conditions and competitor activity).

5.

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets Requirements To be successful in the role, you should meet the following requirements: 1.

Knowledge & Experience 1)Proven ability in relationship management in the Retail sector 2)Broad knowledge of full range of retail banking and wealth management products and services 3)Demonstrate behaviours consistent with HSBC Values 4)Proven adherence to controls and compliance with no significant breaches 2.

Skills 1)Excellent interpersonal skills, with a particular emphasis upon driving 2)Problem solving skills 3)Communication skills 4)Good team player and well organised 5)Good spoken and written English 6)Good spoken Cantonese can be a plus 3.

Accreditations 1)Attain appropriate professional and regulatory qualifications as required by market 2)Attain any internal standards as required by HBCN