Customer Success ManagerDo you love collaborating with teams to better service our key clients?Would you like the opportunity to take ownership for the Customer Success function?About the RoleThe Customer Success Manager (CSM) is a sales position, responsible for Account Relationship and Retention for LexisNexis Risk Solutions products and solutions in an assigned territory or industry-specific vertical.This role will be responsible for identifying upsell and cross-sell opportunities of existing customers, working with the Sales and Professional Services Team to bring deal to closure as well as monitoring accounts for renewals for proactive engagement with the Account.About the TeamWe are responsible for the sales revenue of whole LNRS products in Greater China.ResponsibilitiesResponsible for upselling and cross-selling existing accountsIdentify new opportunities for upsellingMonitor accounts for renewalEngage with accounts to limit cancellationsMaintain accounts in CRM in partnership with Sales RepLog appropriate customer contact in CRMConduct customer-specific product demosDirect customers to support as neededProvide customer training in an ad hoc fashion or coordinate with corporate trainers as neededCreate and provide usage reports to customers per agreement with the customerFacilitate document translations as neededLiaise with internal teams to resolve customer issuesAssist customers with Account Payment activities such as completion of Tax Withholding paperwork and basic invoice queriesFor select products only – Perform model calibrations at level 1 to ensure best performance and escalate to Decision Science at level 2 as needed. Support Implementation Projects.Perform other duties as assigned.Requirements:BS/BA or equivalent3-5 years proven sales/sales support experienceAbility to close a saleWork experience in a professional sales environment is desirableStrong organizational, time management and forecasting skillsDemonstrate outstanding networking capabilities and exhibit a professional demeanour, business maturity, and technical knowledgeAble to work as part of a team, accomplishing mutual team goalsSalesForce knowledge a plusBenefits: Company holidaysReferral rewardsAbout UsRELX is a global provider of information-based analytics and decision tools for professional and business customers.We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists.We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world.About LexisNexis Risk Solutions At LexisNexis® Risk Solutions Group (RSG), our history and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency. Our global portfolio spans the following sectors: Aviation| Agriculture| Chemical, Energy & Fertilizers | Collections & Recovery |Commercial Property| Corporations & Non-Profits | Financial Services |Government| Healthcare | HR | Insurance |Law Enforcement & Public Safety |Tax At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:.Please read our Candidate Privacy Policy.