R2P Triage Lead-2307012243WDescriptionKenvue part of the Johnson & Johnson Family of Companies, is currently recruiting for:R2P Triage LeadThis role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world.This position reports into Procurement APAC Manager and is based at Shanghai, China Who We AreAt , part of the Johnson & Johnson Family of Companies, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information,. What You Will DoThe position is responsible for:·The R2P Triage lead will be responsible for leading and managing operations of a team of R2P Triage Associates in the region. These associates operate as the “single point of contact” (SPOC) for interactions between the requesters and business partners, sourcing specialists, contract champions (as needed, as referred by Sourcing) and Accounts Payable or R2P Specialists (as needed) ensuring a positive and compliant end user experience.These interactions would primarily be (but not limited to) providing general assistance with no touch transactions – i.e.Basic navigation guidance/help and more detailed assistance for low and high touch transactions - i.e. requisition creation, PO creation, receiving, PO closure and status updates.·The R2P Associate may be assigned to one or more categories and may be rotated to other categories as a back-up for other R2P Associates·The R2P Associate would also be responsible for ensuring a seamless experience for the requestor/business partner when using the sourcing and contracting services by coordinating the process/interactions with the associates in sourcing and contracting.·The R2P associate is also responsible for ensuring compliance to the defined processes when engaging with the various end users (requestor, business partner, GS or BU Sourcing and other fellow associates). ·Lastly, the R2P associate may have the primary responsibility for requesting for maintenance of new or changes to the supplier data in concert with its use within the source-to-settle process. Key ResponsibilitiesTriage & Concierge Management·Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion.·Provides end user support for the Kenvue eMarketplace, and Sourcing eMarketplace; Triaging low touch, high touch, and no touch (needing completion assistance) requisitions – following the category card instructions. ·Manages cases in Salesforce.com·Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Sourcing (applicable for requests w/ Sourcing activities)·Monitor and track Daily Operational KPIs of the Triage team ensuring service level agreements are met.Request for New or Changes to Supplier Data·Defines data collection approach between the requestor and/or the vendor as necessary, collect and review data, evaluate supporting documents against country standards·Prepares request forms (electronic or paper, as applicable) based on the supporting documents and data standards·Follows-thru completion of requests and escalate as needed to ensure timeliness·Monitors compliance to existing policies and data standardsStakeholder Management/Customer Service/L3 Helpdesk Escalation:·Deliver service excellence and maximize customer service satisfaction·Identify, resolve and communicate critical user support issues in a timely manner.·Execute Voice of the Customer (VOC) action plan from different stakeholders·Maintain professional attitude during service delivery and resolution of issues·Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations·Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers·Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support·Implement communication plans, change management frameworks, and support change management integration activitiesQuality Management:·Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)·Perform root cause analysis on recurring and/or quality issues·Identify action plan for quality improvement·Work with Third Party Service Providers and different business functions for action planning and execution·Participate in Daily Management Systems to assess capacity, issues and focus areasContinuous Improvements:·Lead, identify and execute continuous improvements and innovate solutions that will improve process quality, performance, and efficiency.·Support Regional and Global strategies and projects that require impact assessments, testings and implementationAudit and Compliance·Maintain documentation to satisfy internal and external audit requirements ·Ensure current processes, systems, databases and information security are up to date and comply with current legislation ·Assist in audit and legal compliance as required ·Support Audit and Compliance needs and requirementsProfessional Development·Meet training responsibilities by attending scheduled trainings·Develop, maintain personal knowledge base of and adhere to procedures, business processes, and relevant application systems of own area of responsibility·Seek opportunities to improve knowledge, skills, and performance·Be receptive to developmental feedback and strive to eliminate discrepancies between required competencies and current abilitiesTeam Performance·Contribute to team effort and assist co-workers as needed to balance and manage workloads·Help to create a work atmosphere conducive to a high degree of integrity and teamwork·Work both independently and as a people leader·Cross train with other processors to provide backup and knowledge of other business areas·Participate in organizational activities promoting The Kenvue Way and team engagementQualificationsWhat We Are Looking ForRequired Qualifications·Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset·Experience: Required years of related experience: 5+ Years·Languages: English, Chinese and Korean and/or JapaneseDesired Qualifications·Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger)·Must have demonstrated experience with data analysis.·Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization.·Strong MS Excel, PowerPoint, and Word skills.·Candidates with previous people leadership experience preferredWhat’s In It For You·Competitive Benefit Package·Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!·Learning & Development Opportunities·Employee Resource GroupsKenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Primary LocationAsia Pacific-China-Shanghai-ShanghaiJob FunctionProcurement