Description
:
What You’ll Be Doing
Act as communication coordinator from the Service Center towards all the customers from different countries. Presale service including customer account set up, quotation and part details checking. Manage customer open orders: confirmation, modification, cancellation and resolve discrepancies with outgoing deliveries. Communicate with Asset and third-party vendors and the customers daily regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licenses. Be accountable for delivery to the customers and resolution of shipping and price discrepancies. Communicate with the customers regarding order confirmation, shipping and tracking information. After-sales service: Analyze, escalate, and take appropriate action on Shortages/damages. Handle other related affairs arranged by manager. What We Are Looking For
Bachelor’s degree, Minimum 3 years of customer service related experience, similar industry background is highly preferred. Customer oriented with customer service background. Adaptability, resourcefulness, problem solving and superior multi-tasking capabilities. Good communication skills via chat/phone calls and emails with internal teams and external customers. Willing to work in a challenging and multicultural environment. Fluent English both in speaking and writing Aggressive, independent, proactive, hard-working, service-oriented, and well-organized Experience in Oracle and Salesforce is preferred. What’s In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
Medical Insurance Double pay Paid Time Off Special/Extra Leave 5-Day Work Week Growth Opportunities And more! About Arrow
Arrow Electronics , Inc. (NYSE: ARW), an award-winning Fortune 109 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at.
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Location:
CN-Shanghai, China (12/F BM Intercontinental BC)
Time Type:
Full time
Job Category:
Business Support
