Telesales to create opportunities proactively* Phone sales to core 2 and core 3 customers including maintenance contract conversions,renegotiations and new digital services.

Can sell VB repairs through campaigns* Proactive creation and development of customer relationships* Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team(e.g.

cross-selling)* Responsible for making courtesy calls * Takes care of inbound and outbound telesales* Ensures successful conversions with existing and new maintenance customers* Driving execution of her/his individual sales plan* General responsibilities for all core 2 and 3 customers* Responsible for gathering relevant information about market and competitors while interactingwith customers Renegotiation and cancellation prevention* Renegotiates expiring contracts proactively, if any * Responds and resolves cancellation risks * Defends price escalation and resolve issues* Monitor and resolve suspended contracts if any Complaint and query handling* Solves complaints with the rest of KONE team* Handles queries* Supports the finance function in money collection Support sales people* Qualifies leads and plans and schedules visits for farmer Data quality and communications to ensure customer experience* Coordinates technical problems with supervisor and technicians* Coordinates with supervisor and technicians in case of technical problems or new opportunities* Monitors the leads and new opportunities in CRM and assigns them to right person* Follows customers not visited; calls and identifies level of satisfaction and opportunity* Documents the customer and contact information, maintains customer data Responsibilities in modernization sales:* Identifies, develops and follows up existing opportunities of modernizations while callingcustomer for maintenance topics* Can sell VB Repairs in campaigns* Follows up the modernization opportunities forecasted for the month and pushes forappointment for salesperson* Identifies inspection and KONE Care for Life (C4 L) opportunities and push for negotiation* Coordinates with supervisor/technicians when site survey is required before new offer formodernization * Ensures customer satisfaction Potential additional responsibilities: * Supports hunter in the following areas (exact work split between hunter and sales specialist may vary country by country) * Books appointments, generating leads in LIO and using KONE Tools * Calls customers based on the target list and fixing appointments (considering various factors e.g.

location, other appointments) * Informs hunter about the appointments * Updates CRM according to the communication of the hunter on outcomes of the meetings * Creates opportunities and offers with the basic information wherever required Read more on