Job Description
Details: Provide resolution to end-user based on their problems.
Respond to end-user problems based on standard procedures.
Must correctly track tickets, including but not limited to entering data into the database timely and accurately. Job Requirements Details:
Basic: Plus:
Vocational in IT-related courses is a plus item. Vocational in retail experience is a plus item. Excellent in oral and written English communication is a plus. Familiarity and good working knowledge in PC hardware and software troubleshooting is a plus item. Prior Software Application support (e.g. : Outlook, MS Teams, Share Point, One Drive, Cegid, XStore, i Series etc.) and excellent IT experience. Familiarity with ticketing system, a strong advantage. (e.g.: Service Now )Bachelor's degree or above is a plus item.
