This position is to handle daily operation to meet customers’ needs, provide quality services and make sure no service failures occur.
Customer Relationship Management- Quick response and provide solutions for problem solving to meet customer requirements.- Continue to improve customers' satisfaction and meet customers' service level.- Cooperate with service providers to solve local customs/trucking problems.- Well manage the key/VIP accounts.
Operational- Plan shipments and input into system based on customer requirements.- Track Accounts Receivables.- Work with documentation team to make sure shipments well closed.- Prepare regular reports for customers.- Meet/exceed individual KPIs, including productivity, on-time response, accuracy, etc.
EDUCATIONGeneral Education Bachelor's Degree or equivalent level in shipping profession or related fields.
EXPERIENCEGeneral Experience Associate - Working experience in international logistics industry is a plus.
Customer centric.
Expert - Minimum 2 years of relevant working experience.
Good business communication (verbal & written) and presentation skills.
Specialist - Minimum 5 years of relevant working experience.
Sound knowledge of shipping basis, transportation basis, and customs regulations.
Managerial Experience Not applicable
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Process Associate, Gbs Customer Service And Support (gbs Cq), Chongqing
Free
Process Associate, Gbs Customer Service And Support (gbs Cq), Chongqing
China, 重庆, 重庆,
发表 September 4, 2024
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To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors and customers anywhere in the world – APL Logistics is that partner. In addition, our operations span continents, currencies and customs – so your business grows even further.
APL Logistics designs and operates global supply chains that deliver products to everywhere you need them. Our innovative end-to-end solutions use data connectivity for greater visibility and control. Providing the resources to support your supply chain, our services include:
- Supply chain design and engineering
- Shipment consolidation and deconsolidation
- Global freight forwarding and customs management
- Regional warehousing and distribution networks management
- IT solutions that increase supply chain performance within manageable costs
Today, APL Logistics is a recognized innovator in logistics and technology management worldwide. Our logistics professionals offer local expertise throughout our global network.
With over 20 million square feet of warehouse space, we serve customers in various industries including automotive/industrial, retail, consumer goods, electronics and technology.
APL Logistics offers strength and experience customers can rely on.
