Job Description1.

Handling customer complaint after SOP including both 0km and field and reporting customer.处理SOP之后发生的0公里和售后客户抱怨并向客户汇报。Receive customer complaint and failure parts of 0km and field.

接收0公里和售后的客户抱怨及故障件。Analyze failure parts and then define warranty decision.

If customer request, go to customer site or dealer site to investigate.

分析失效件然后定义责任归属.

如果客户要求,前往客户端或者经销商现场调查。Create QC on IQIS system for customer complaint.

在IQIS系统中创建客户抱怨的QC。If warranty decision is C and S, communicate with customer and close QC.如果失效件符合规格或者属于客户原因造成, 和客户沟通后关闭QC.2.

Problem solving with responsible department via 8 D on IQIS system for customer complaint.在IQIS系统中运用8 D的方法和责任部门共同解决客户抱怨的质量问题。If warranty decision is B, create Q8 on IQIS system.如果失效件属于博世原因， 在IQIS系统中创建Q8。Organize containment actions to produced products of full pipeline in time.对于所有环节中的已经生产的产品及时组织围堵措施。Define containment actions to current production.

对于当前的生产定义围堵措施。Evaluate effectiveness of containment actions.

评估围堵措施的有效性。Organize team to identify the direct cause and responsible department of customer complaint problem.

Support 8 D team leader to work out root cause on technical and managerial, implement corrective action to prevent failure from recurrence.组织小组识别客户抱怨问题的直接原因和责任部门.

支持8 D组长找出技术和管理层面根本原因，执行纠正措施以防止问题再发生。Make 8 D report with customer format and organize reporting customer on site if necessary.制作客户模板的8 D报告,如果需要,组织到客户端汇报。3.

Coordinate customer audit triggered by quality issue after SOP.组织接待批量生产后由于质量问题引起的客户审核Organize and prepare customer audit.

组织准备客户审核。Provide customer corrective actions of nonconformity and push responsible department to close them on time.提供客户不符合项的纠正措施，推动负责部门按时关闭。4.

Customer quality contract support and quality meeting participant.参加客户组织的质量会议，为与客户签订质量合同提供支持Negotiate quality target with customer.

和客户商谈质量目标。Support sales and SQW to sign quality contract.

支持销售部门和客户签订质量合同。Prepare quality report and participate in customer quality meeting.准备质量报告并参加客户组织的质量会议。5.

Customer specific requirements acquisition and follow out.获取客户特殊要求并贯彻实施Collect customer specific requirements.收集客户特殊要求.

Transmit customer specific requirements and follow out.

传达客户特殊要求并贯彻实施。6.

Visit customer and dealer.拜访客户和经销商Visit customer and dealer regularly or irregularly.

定期或不定期拜访客户和经销商。Collect information of customer satisfaction and customer view.

收集客户满意度和客户观点的信息。7.

Contact/coordination with other Bosch locations, particularly lead plants.联络/协调其他博世工厂，特别是领导工厂Attend regular meeting initiated by lead plant.

参加领导工厂组织的定期会议。Inform customer complaint of 0km and field.

通报0公里和售后客户抱怨。Receive customer complaint and failure parts of CBU and forward original plant for analysis.

接受CBU产品的客户抱怨和故障件，转给原厂分析。Explain analysis report and 8 D report from original plant to customer.

向客户解释原厂的分析报告和8 D报告。Qualifications Bachelor or diploma in mechanic & electric integration机电一体化本科以上学历Two years working experience两年以上工作经验Know quality tools and method of PPAP, FMEA, SPC, et.了解PPAP, FMEA, SPC等质量工具和方法。Know basic product knowledge了解基本的产品知识。Have skill of problem solving with 8 D method.具备运用8 D方法解决问题的技能。