Great that you're thinking about a career with BSI!Key responsibilities & accountabilitiesHelp and support clients & company to prepare assessment deliveryEstablish long-term relationship with customer to answer clients’ queries and solve problems pre and after assessmentDeal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retentionCommunicate & coordinate between assessors & clients to make sure all assessments delivered smoothlyControl the assessors’ logistics costManage client overdue & help identify and control risk of client attritionSign supplementary agreement with clients for any changes and identify or generate new opportunitiesMaintain client data SAP/PG & manage document to make sure information accuracyCo work with customer service admin to jointly achieve business objectivesOther jobs assigned by CRM supervisor & Head of CRMCandidate specificationsA university and college's degreeMin 2 years’ experiences in customer services field, experiences in certification industry is preferredGood communication & persuasion skillsGood at planning and coordinatingGood team playerBe familiar with office softwareStrong sense of responsibility & accountabilityPatient and detail-drivenQuick learner with open mindAble to take multitasksAble to manage time wellOur Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.