Description • Lead operations to meet expected service levels and business performance goals by performing Recruitment and Onboarding Administration day-to-day delivery of services - sourcing, posting job requisitions, scheduling job interviews, coordinating assessments and background checks, generating offers, onboarding into HR system, and initiating laptop provisioning for new joiners.

• Ability to work in cross-functional and cross geography teams leveraging people analytics and reporting techniques, using data to identify solutions to complex problems.

• Access enabling technology to complete client inquiries and transactions.

• Fully document all cases in case management application as required.

• Escalate complex transactions for resolution or contact with third party vendors as appropriate.

• Strong reporting and data analysis skills, which include accessing, evaluating and profiling data, and creating data visualizations to tell stories.

• Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc.

in order to drive rapid resolution and empower customers; educate and inform customers of the full range of services available to them.

• Attend to and process customer inquiries and request by applying Recruitment and Onboarding Administration standard operating procedures and utilizing problem solving skills for resolution.

• Respond to requests / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities within Talent Onboarding Solutions team in accordance with defined procedures and guidelines.

Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate in order to uphold effective and timely resolution.

• Take ownership of all Recruitment and Onboarding Administration assigned tasks, initiatives, and inquiries and ensure that they are resolved / completed efficiently and with a superior level of quality.

• Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.

• Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.

• Ability to work autonomously and with limited direction or ambiguity.

• Develop understanding of shared services operations and the Kenvue organization • Identify Talent Onboarding Solutions process improvement areas of opportunity on daily operational processes and provide support to implement these initiatives by highlighting and discussing key enhancements/automations/improvement programs with the Global Talent Onboarding Solutions Team Lead.

• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.

• Associate's/Bachelor's Degree or Equivalent in HR or related field • Required Years of Related Experience: 4-6 years of related experience PG 25 • Required Years of Related Experience: 3-5 years of related experience PG 24 • Required Years of Related Experience: 1-3 years of related experience PG 23 • Demonstrates customer orientation and excellent customer service skills • Strong organization skills, attention to detail and follow through to resolve any outstanding issues • Strong problem solving/issue resolution skills • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance • Experience with tools to report data, track and analyze trends