Job Description Position Overview As an Account Associate, you will play a vital role in driving engagement with clients across Third Bridge’s Connections and Forum offerings.

You will proactively contact investment professionals and/or consultants within our client base on a day-to-day basis, building rapport and credibility to drive end-users towards our services.

Your work will be pivotal in guaranteeing the retention and growth of our account base.

Responsibilities In this role you will: Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic  goals Identify and engage inactive or potentially new users across priority accounts and  to increase utilization of Third Bridge offerings  Reiterate the value proposition of Third Bridge’s services to drive usage and help  embed our products in the daily workflows of end users Maintain constant dialogue with clients to understand their research processes and  gather feedback on Third Bridge’s services.  Support clients by offering training and demo sessions on how to use Third Bridge’s  services.

Maintain and update team structures, client user preferences, client investment  coverage sectors and geographies, and pertinent account and contact data in our  systems, ensuring tailored content and service delivery to exceed client    expectations.

Develop an awareness of client buying processes and Third Bridge sales and  renewal processes to support revenue generation  Collaborate with internal stakeholders - legal, marketing, research, sales and   product teams, to ensure client requests are executed quickly and effectively.  Attend internal and external meetings punctually and well-prepared Address and/or triage inbound client questions and requests; assess solutions and  next steps alongside the Account Manager and execute the agreed approach  Proactive attitude in business initiatives to drive business growth, involved in such as account renewal, upselling or identify cross-selling opportunities Qualifications Skills A client service-focused mindset Proven experience in building and maintaining relationships by phone and face-to-face would be beneficial Excellent organization, written and oral/presentation skills Collaborative approach in solving problems Qualifications Bachelor’s degree 3-4 years of account management experience and/or client support experience, preferably in a similar industry Strong commercial sense and drive would be preferred Customer focused with excellent communications skills Ability to create and deliver presentations tailored to the audience needs Commercial awareness, Relationship management skills and openness to feedback Highly motivated with a track record of consistent achievement of quota(s) for at least 1 year Effectively leverages internal resources, tools and systems daily Experience applying industry and product knowledge in written and verbal client communications Successful past adoption and effective use of internal workflows, processes and technologies to accomplish work objectives Strong communication, active listening, interpersonal and presentation skills Intellectual curiosity and a passion for learning Easy adaptable to changing, ambiguous and fast-paced environments Strong time management skills with the ability to multi-task and prioritize work Familiarity with Salesforce.com as well as Microsoft Office and G-Suite tools Additional Information How will you be rewarded?  Vacation :  15 days  (which increases to 20 days after 2 years of service)  Learning : personal development allowance of  ￥9000 per year, which  can be used for any learning programmes you feel would be beneficial for you  Health and wellbeing : private medical insurance, Modern Health to focus on mental health.

Supplementary housing allowance Future and family : pension scheme and vitality private medical insurance Flexibility : work from anywhere for one month per year,  2 annual volunteer days ,  2 personal days  when life throws you a curveball and 'Summer Fridays' Rewards : get points through our colleague-to-colleague recognition programme to spend on hotels, gift cards, donations to charity and more  Social : weekly optional social gatherings, daily breakfast and snacks, social events The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us.

That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.