What You Will Do
Monitor customer claim trend, collection and analysis data, lead and participate in product quality improvement activities;
Handle customer complain based on the relevant procedure/specification and ensure 8 D reports are submit to customer within the specified cycle time. Follow up and ensure the preventive/ corrective actions implement well and drive reduction in customer complaints.
Update the inspection documents. Such as control plan, inspection plan , cosmetic criteria and so on for corrective action.
Conducted an effective process audit to preventive repeat customer complaint, find opportunities for improvement
Lead the customer audit which link to customer quality concern;
Support and lead Engineer for enhance quality skill and ability;
Develop and lead team to improve the efficiency and quality performance
Other duties as assigned by management.
Who You Are (Basic Qualifications)
Minimum 7 years-experience or above as a Quality engineering / Failure analysis in a manufacturing environment
Strong understanding of TS16949 or equivalent.
Master quality principles and tools (e.g., QC 7tools , 8 D, MSA, SPC, FMEA, Control plan, PPAP, problem sloving etc.)
Strong leadership to drive the team smoothly must be able to motivate and solve problems related to staff.
Strong people skills ,able to work well with people of all levels and balance the conflict internal and external
Good communication to cooperate with each department
Good computer skills in Microsoft Office – Words, Excel and Power Point
Good communication skill in English – both written and spoken – as well as presentation skills for internal communication as well as external communication with oversea CQE and customers
The skill of data analysis and quality problem solving
What Will Put You Ahead
Connector experience will be an advantage.
Be good at GB or BB is preferred
Qualify experience of connector manufacturing is preferred
Commercial product customer experience
The knowledge of Minitab is preferred
Experience with SAP is preferred
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
