At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
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About the Role
This Senior Specialist of HR Shared Services plays a pivotal role in supporting the entire employee lifecycle, from onboarding to offboarding. This position ensures the seamless execution of HR processes and services, particularly in employee lifecycle management and benefits administration. Acting as a subject matter expert and potential lead for employee benefits administration, the Senior Specialist will provide operational excellence, ensure compliance with company policies, and deliver high-quality service to employees and stakeholders.Roles and Responsibilities:
• Employee Lifecycle Administration
- Could handle key processes across the employee lifecycle, including onboarding, employee records management, promotions, transfers, and offboarding.
- Ensure accuracy and timeliness in maintaining employee data in HR systems.
- Oversee the resolution of employee inquiries related to HR policies, procedures, and systems, while ensuring an exceptional employee experience.
- Act as a liaison between HR, payroll, and other departments to address lifecycle-related matters.
• Employee Benefits Administration
- Lead the administration and execution of benefits programs, ensuring compliance with internal policies and government regulations.
- Partner with vendors and internal stakeholders to improve benefits processes and resolve any escalated issues.
- Monitor benefits-related metrics and provide recommendations for process improvements.
• HR Operations and Compliance
- Ensure compliance with employment laws, organizational policies, and HR service standards.
- Contribute to the development and implementation of HR policies and procedures to enhance operational efficiency.
- Maintain data integrity, confidentiality, and accuracy in all HR systems and documentation.
• Process Improvement and Leadership Support
- Identify opportunities for process improvements in HRSSO operations and drive initiatives to enhance efficiency and service delivery.
- Collaborate with HR Business Partners, COEs, and other key stakeholders to align HRSSO services with organizational goals.
- Act as a mentor within the team, providing guidance and expertise to junior team members.
- Support special projects and initiatives as assigned by team head.
Communication Requirements:
• Clarity and Simplicity:
- Ability to explain complex HR processes and policies in a clear, concise, and employee-friendly manner.
• Empathy and Active Listening:
- Demonstrate empathy when addressing employee concerns, ensuring they feel heard and supported.
• Professionalism:
- Maintain a professional tone and demeanor, especially when handling sensitive or confidential matters.
• Conflict Resolution:
- Effectively mediate and resolve conflicts or escalations with employees, vendors, or stakeholders.
• Data-Driven Communication:
- Use data and metrics to support recommendations, decisions, and reports to leadership or stakeholders.
Minimum Job Requirements:
• Education and Experience
- Bachelor’s degree.
- 5+ years of experience in HR operations, shared services, or a similar role, with a focus on employee lifecycle management and benefits administration. Payroll and HRIS experience is a plus.
• Skills and Competencies
- In-depth knowledge of HR policies, procedures, and compliance requirements.
- Strong understanding of employee benefits programs and administration.
- Proficiency in HRIS (e.g., Workday, SAP Success Factors, or similar systems) and advanced Excel skills.
- Excellent communication skills, with the ability to collaborate effectively with employees at all levels.
- Strong problem-solving and analytical skills, with a focus on process improvement and operational efficiency.
- Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Preferred Qualifications
- Experience working in a shared services or global HR environment.
- Familiarity with project management principles and tools.