KONE Design is a global multi-expertise team designing next generation services, game-changing physical and digital products to inspire our customers and end users with engaging experiences. Our design team is at the heart of customer experience, be it service, UX/UI or product design. Customer behavior is changing all the time and we see KONE design as a competitive advantage for us.We are looking for an (Senior) Service Designer to join our award-winning and customer centric design team in Shanghai , ChinaYou will be responsible as a Leader in customer culture and customer value creation.Creation of future services.You will be in essential role of strengthening KONE Service Design methodology and practice. We are looking for a designer who has a strong know-how with a fearless challenger attitude. We hope to see a strong portfolio that reflects a range of projects and demonstrating high-quality Industrial Design outcomes.We expect you to haveAttitudeInvolving design early in projects to drive a customer-centric mindset to for visions and offeringResearch is key: first understanding the problem before designing solutionsEncouraging collaboration: bringing people together for a more holistic view and diversity of thoughtPrototyping facilitates evidence-based decision-makingIterative approach: build – test – learn – repeatHighly self-driven and proactiveCompetenceMaximum design impact by generating new opportunities by thinking creatively about business model, risks, experiments, and utilizing customer data actively.Passion for solving problems by bridging the customer needs and business-model possibilityStrong understanding about co-creation with customers and end-usersPassion for services which meet customer needs and deliver well-defined outcomes in line with company strategyExperience of using service design mindset, tools, collaborating with business stakeholdersHands-on understanding of service design methods, tools and processesHands-on experience with both quantative and qualitative research methodsStrong experience in HCD methods and techniques to create measurable value for customersVideo editing and photographing as plusBachelor’s or Master’s degree in Service Design, Business, Strategy, Engineering, the liberal arts, or relevant+3 years of experience in design organization or function.Agile multidisciplinary experience is preferred.Willingness to travelCommunication skills in Chinese and English, both written and verbalWe offerFun, passionate and highly experienced teammatesPossibility to strengthen your skills and learn new thingsSignificant personal impact on the services we’re buildingOpportunities to impact innovative services and solutions in a top-level company of this industry.